Privacy policy

Last updated: September 2026

This policy explains how Cornwall Energy Surveys uses personal information when you visit this website, make an enquiry or arrange an assessment.

Who is responsible for your information?

Cornwall Energy Surveys is a trading name of Gavin Morris, a sole trader based in West Cornwall. Services include domestic and commercial EPCs, energy efficiency reviews and Legionella assessments.

Email gavin@cornwallenergysurveys.co.uk or call 07739 510338 with questions about your information.

Information we collect and why

Enquiries may include your name, email address, phone number, property postcode and any details you choose to provide. We use these to answer your questions, prepare quotations and arrange appointments.

For assessments, we also collect the property information, measurements, photographs and supporting evidence needed to complete the agreed service, prepare reports and meet applicable accreditation requirements.

We process information to take steps at your request before a booking and to provide the agreed service. We also have a legitimate interest in managing enquiries, keeping appropriate business records and handling queries or complaints. Where a legal duty applies, we process the relevant information to meet it.

Who receives your information?

Our website is hosted by IONOS. Enquiry forms send your message to our business email address. Hosting and email providers process the information needed to operate those services.

Where necessary, assessment information is shared with the official EPC register, accreditation bodies or auditors. Relevant information may also be shared with professional advisers, such as an accountant or insurer. We do not sell your information or share it with third parties for their marketing.

Keeping information

We retain information for as long as needed to provide the service, deal with follow-up questions or complaints, and meet applicable legal and accreditation requirements. We take reasonable steps to protect it and limit access to legitimate business purposes.

Website analytics and cookies

With your consent, Google Analytics helps us understand visitor numbers and how pages are used. This can involve device or browser identifiers, approximate location and information about pages visited. Analytics is optional: rejecting it does not stop you using the site or making an enquiry. You can change your choice through Cookie settings at any time. Our cookie policy explains the website’s use of cookies and the available choices.

Google processes Analytics information on our behalf and may process it outside the UK. See how Google uses information from sites that use its services and Google’s data transfer information.

Your rights

Depending on the circumstances, you can request access, correction, deletion or restriction of your personal information, object to its use, or ask for a portable copy. Where processing relies on consent, you can withdraw that consent. Contact Gavin using the details above.

You can also raise a concern with the Information Commissioner’s Office.

Changes to this policy

We will update this page when our services or use of information changes.